John Ruskin


Quality is never an accident.  It is always the result of intelligent effort.

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Kind of makes you wonder: who thought quality was ever an accident? But the truth is, a business can get so focused on things like efficiency, volume of sales, delivery, etc, that they forget that customers only care about two things: quality and value. And they can't have the latter without the former.

Michael Byrnes, StrategyPal founder

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